Clouds on Light blue Phil & Teds Bumper

If you are disappointed with your purchase for any reason, please contact us as soon as possible. We would be happy to work with you to resolve any issue to ensure you are happy with your order.Please contact me for instructions before return shipping.  We accept refunds for unused items within 30 days of shipping. Items must be in an unused condition, in the original packaging. The buyer will be responsible for return shipping costs. Once returned items have been received. We will process refunds immediately. Due to the nature of my items (baby items in particular) I will not be able to refund used items.

Our current processing time is 5 business days. If we are unable to ship within that time frame, we will contact you as soon as possible with an estimated shipping time. 

'Made to Order' items have specified processing times. For example Made to Order Blankets, t shirts bunting and baby accessories have a turnaround time of up to 3 weeks. Anything more complex can be discussed separately. 

Estimated Shipping Times

Switzerland: 2 - 7 days via Swiss Post

Europe: 5 - 14 days via Swiss Air Mail 

International: 7 - 21 days via Air Mail

International Customers: We ship internationally via Swiss Post. Please note that customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen. We can not represent international shipments as gifts. Purchases must be accurately described and valued at the full sales price. International buyers are responsible for any and all charges related to delivery, including, but not limited to, clearance and/or customs fees, duties and/or taxes, and any brokerage fees that may be charged by the shipper. Please be familiar with the laws of your country.